Connect a session
Open an empty account space and follow the connection instructions shown in the app. Complete authorization only through the official service interface presented in that session.
Messenger Multi Business Support
Help without sharing private conversations.
Start with the answers below. If you still need help, email TrueTapp with technical details only.
TrueTapp Mobile Apps Ltda
Contact TrueTapp
Email support with your device model, iOS version, app version, and a short description of what happened.
Email support [email protected]Porto Alegre, BrazilFAQ
Quick answers
A session disconnected
Check your internet connection and the linked-device status in the corresponding third-party account. Then reopen the space and follow the on-screen recovery steps.
Notifications are missing
Open iOS Settings, find Messenger Multi Business, and confirm notification permission. Delivery can also depend on the linked service, network, Focus settings, and background conditions.
Manage or cancel a subscription
Open iOS Settings, tap your Apple Account, then Subscriptions. Apple manages billing, cancellation, and subscription status.
Restore a purchase
Use Restore Purchases in the app while signed in to the Apple Account used for the original eligible purchase.
AI or GIF request failed
Confirm network access and try again later. These optional tools depend on third-party availability and may be unavailable in some locations or circumstances.
Before you email
Before you email
Support is provided by email. Response times vary by request volume, language, and issue complexity.
- Update Messenger Multi Business and iOS when an update is available.
- Restart the app and confirm your network works in Safari.
- Note which account space and action showed the problem.
- Remove private content from any screenshot you choose to attach.